![]() ![]() ![]() We’ll be sure to update you as soon as these new features are available. Soon, you’ll be able to create templates that will pre-populate in your Conversations with buyers, making it easier for you to quickly respond to common questions, which could potentially mean more sales for you. To make it easier for you to respond to your buyers quickly, we’ll be updating the snippets tool in the next few weeks. In fact, we know from our data that shoppers are 40% more likely to make a purchase from a conversation when they get a response to their first message within two hours. Keep in mind that buyers expect quick responses, and are more likely to make a purchase when they have an immediate interaction with a seller. The Conversations redesign for buyers and auto-reply message feature for sellers will start to become available to some users today and will be available to all users over the next few days. This feature isn’t available in the Sell on Etsy app. If a shopper sends you a new message when you have an auto-reply message set, they will receive that message as an automatic reply. Switch things up seasonally: Consider how interest in each item may vary with the seasons, and. You can set an auto-reply message by clicking “Auto-reply” from the upper right hand corner of the Conversations page. Focus your budget: Stop spending on the items that aren’t performing (looking at your current ROAS average, calculated above using your 30-day total revenue/total cost) and put that money behind the listings that are getting more views and sales. You’ll also be able to set a custom auto-reply message from the Conversations page in your Shop Manager to let shoppers know when you’re not immediately available. ![]() If you receive a spam message, or a message that does not require a reply, we do not calculate a response time. Here, your Conversations page appears, and all of your conversations are listed on this page. Step 2: Go to the Shop manager > Conversations. We calculate your response time by measuring the time from when you receive the first new message in a thread to when you respond to that message. This is how you access Etsy conversations on the desktop: Step 1: Go to and sign in to your Etsy account. In order to manage buyer expectations of when they might hear back from you, buyers will see your typical response time. We know that sellers run their businesses differently, and you might not always be available to respond right away. A chat window will open, and buyers will see any reply you send immediately in the window. When shoppers have a better experience on Etsy, that’s good for all sellers.īuyers will see the new Conversations interface anywhere they can contact a seller. So starting today, Monday, July 29, we’ll be updating the Conversations interface for buyers to better meet their expectations and help you provide a better customer experience. We’ve learned from research that shoppers prefer to interact in chat-like interfaces because they feel more familiar and help them get answers to their questions more quickly. Buyers value interacting with Etsy sellers to learn more about what you make, and on occasion, work with you to create something custom-this is part of what makes Etsy so special and unique. ![]()
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